Return Policy

Return Policy for WatchDelight.com

At WatchDelight.com, we prioritize your satisfaction and aim to make your shopping experience seamless. Below are our guidelines regarding returns, cancellations, and refunds.

Standard Return Policy

We offer a flexible return policy to ensure your satisfaction with every purchase:

  • 7-Day Return Policy: You can return or exchange items purchased online within 7 days of the dispatch date. All returns are subject to our terms and conditions to maintain product quality.

Terms and Conditions for Returns

  • All returned items must be in new, unworn condition, free of wear, scratches, or markings.
  • Products must include all original packaging, warranty cards, and instruction booklets.
  • Returns can be processed either at our physical stores (with the original receipt) or by shipping items back to our facility using a return label provided by our customer service team.
  • Refunds will be issued using the original payment method for a straightforward transaction.

Cancellation Policy

You may cancel your order at any time before the product is shipped. If your order is canceled, a full refund will be processed. Unfortunately, we cannot cancel orders that have already been shipped.

Returns

Customers have the right to apply for a return within 14 days of receiving the product. To be eligible for a return:

  • The item must be unused and in the same condition it was received.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer. Customers will only incur shipping costs once (including returns), and no restocking fees will be charged for returned products.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.

Late or Missing Refunds

If you have not received your refund, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Reach out to your bank, as processing times can vary.

If you have followed these steps and still have not received your refund, please contact us at [email protected].

Contact Information

For assistance with returns or to obtain the return address, please reach out to our customer service team at [email protected]. We are here to help ensure your satisfaction with your purchase!